Latest Updates

With Japanese Golden Week just around the corner, we’d like to share our upcoming schedule. 🗓️ Blackship Golden Week Schedule April 29 (Tuesday): Closed April 30th (Wednesday) - May 2nd (Friday): Open Shipping and operations will be open as usual May 3 (Saturday): Open We will continue processing your requests, but please note that FedEx and DHL will not pick up packages . Only Japan Post shipments will be dispatched. May 4–6 (Sunday to Tuesday): Closed If you are in a rush, please use priority processing to ensure your package is shipped before the Golden Week Holiday.

In February, we moved to a new location and asked all customers to update their shipping address with the sellers. We previously announced that we would continue forwarding packages from our old address once per week, free of charge, until April 22 . Due to high demand, we extended the free period through the end of April . Starting from May 1st, 2025 , a forwarding fee will apply for any packages received at the old address. Forwarding Fee: Flat rate of $7 (it will be added to your package fees) Amazon packages Please note that while we can arrange re-delivery for packages shipped via Japanese domestic couriers (Sagawa, Yamato, or Japan Post), we’re unable to coordinate re-delivery with Amazon Japan. As a result, Amazon packages sent to our old warehouse cannot be forwarded. If you are expecting an Amazon delivery at our former Motomachi address, we recommend contacting Amazon as soon as possible to update the shipping address. If you have any questions or need assistance, feel free to reach out. Happy Shipping 🚀 The Blackship Team

We're thrilled to announce that Blackship is moving to a larger warehouse! We will be relocating our headquarters from Motomachi, Yokohama, to Shinkoyasu, Yokohama, during February 17-20, 2025 (Monday-Thursday) . 📆 Temporary Operations Suspension and Shipping Delays Our customer service and operations will be temporarily suspended February 17-20, 2025 (Monday-Thursday) . Saturday, February 15th will be the last day we can ship from our current office. To avoid delays, we encourage you to ship any packages in your mailbox at your earliest convenience. Shipping will resume on Saturday, February 22nd , but please expect some delays as we work through the backlog. 📦 New Blackship address If your package is scheduled to arrive after February 15th , please use our new shipping address: 〒221-0013 神奈川県横浜市神奈川区新子安1-2-4,4階 BS (221-0013 Kanagawa, Yokohama, Kanagawa-ku, Shinkoyasu, 1 Chome−2−4, 4th floor BS) Your K Number (Mailbox Number) Your Name and Surname Address Breakdown: Postal Code: 221-0013 City: 横浜市 (Yokohama) State/Prefecture: 神奈川県 (Kanagawa Prefecture) District/Town: 神奈川区新子安 (Kanagawa-ku, Shinkoyasu) Street Address: 1-2-4 Building Name: 4階 BS KXXXX (4F, BS KXXXX) Phone: 045-225-9061 Note: The official new warehouse address is 〒221-0013 神奈川県横浜市神奈川区新子安1-2-4 オルトヨコハマ ビジネスセンター 4階 BSK12345 / 221-0013 Kanagawa, Yokohama, Kanagawa Ward, Shinkoyasu, 1 Chome−2−4 Orto Yokohama Business Center 4th floor BS123456 as we initially informed customers through a newsletter. However, after receiving multiple reports from customers unable to fit this address due to character limits, we decided to remove "Orto Yokohama Business Center" from our official HelpDocs and Blackship website information. This change does not affect package delivery, as shipping carriers can still deliver the package without this information. If you have already entered "Orto Yokohama / Oruto Yokohama" in the seller's website, you do not need to edit it. 📦 Important Notice for Large Packages Our new warehouse does not have a big freight service elevator like our current warehouse. If you purchase a large or heavy item, please contact us in advance. We will need to arrange the preparation for international shipping and delivery through a third-party packing company, and you will be required to ship directly to them first. If a large package that we cannot accommodate arrives, we will not be able to receive it in our warehouse. Maximum package dimensions we can receive in our new warehouse: Width: 60 cm Height: 150 cm Weight: 60 kg ❓ Frequently Asked Questions What happens if I don’t ship my package that is in your current warehouse before February 15? We will move all packages that are currently in our warehouse to our new location. What if I use the new address before you relocate? We have already coordinated with our shipping carriers to receive packages at the new location. However, they won't appear in your mailbox until February 22, as our shipping staff won’t operate there until then. What if I have a pre-order I cannot change the address or accidentally use the old address after you relocate? We will forward packages from our old warehouse to the new one for free until April 22, 2025. After this date, we will continue forwarding packages for several more months through Japanese domestic carriers (Sagawa, Yamato, Japan Post); however, an address change fee will apply. Please note that Amazon packages are not included in this forwarding service. If an Amazon package is sent to our old warehouse after April 22, it will either be returned to Amazon or left in an incorrect location by Amazon staff, which could result in the package being lost. How to enter the new address on the seller’s website? You can follow our updated guide here: https://blackship.helpdocs.io/l/en/article/l1lhrr8ptz For any additional questions, feel free to reach out to help@blackship.com . Thank you for your cooperation, and we look forward to welcoming you to our new and improved warehouse! Best regards, The Blackship Team